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Visual Impairment

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Credit card company failed to send statements in Braille.

Local authority failed to provide bills on audiocassette.

A supermarket customer with an assistance dog was informed that no dogs were allowed in the store.

Gym user with a visual impairment offered access on condition that he was accompanied by a carer or personal assistant.

Mobile phone provider failed to offer an accessible upgrade to a customer with a visual impairment.

Bank customer unable to sign for shop purchases and withdraw cash from ATM machine on one bank card.

University student not provided with course materials in his required format for the duration of his degree course.

Wheelchair user unable to access the local branch of his high-street bank due to stepped entrance.

Hospital appointments sent to a visually impairment patient in an inaccessible format.

Internet Service Provider changed an online chat forum making it inaccessible when using adaptive software.

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