How successful is conciliation?

Whilst it may not be agreed in conciliation whether an actual breach of the Act has taken place, the high settlement rate represents the openness of the majority of respondents to take a fresh look at the case issues from the point of view of the disabled customer. Valuable lessons can be learned about assumptions made or gaps in knowledge.

Currently, 79% of our goods and services cases reach a full and final settlement with a slightly lower rate of 65% for education cases. However, success is also measured by what people say about the conciliation process. DCS asks all service users (Complainants and Respondents) for feedback on their experience of the conciliation process and using the service.

Picture of a handshake

In our most recent survey;

87 % said that conciliation met or exceeded their needs

93 % said they would recommend using the DCS to others.

This is what some of our users have said about using the DCS;

“My dealings with DCS were a breath of fresh air” .. “The process was simple, clear and time efficient” Comments from service providers.

“ This is the first time that we will finally see a change. Education providers have to take account of disabled people’s rights now”.
The parent of a pupil.

Contact DCS for more information - info@dcs-gb.com© content copyright 2009, Disability Conciliation Service

	DCS is an independent service provided by Mediation Works, a national organisation working to develop constructive means of resolving conflicts in communities. DCS is funded by the Equality and Human Rights Commission (EHRC). Last Modified: 28/6/2009