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Hearing Impairment

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Hotel restaurant refused access to a customer with a hearing dog, citing health and safety as a reason.

A deafened woman was unable to book tickets for specific theatre performances.

Reasonable Adjustments were not made for a customer with a hearing impairment to access telephone banking.

University failed to provide Reasonable Adjustments for a deaf student.

Less favourable treatment at a university interview (Scottish Case)

Refusal of Service for deaf/blind railway user.

Football club website not fully accessible to hearing impaired users

Mr T is a BSL user. He used Typetalk to call a taxi. His call was not accepted. He was unable to book a taxi from that firm.

Subtitles were not made available for deaf customer in hotel suite.

Bank refused to use chosen method of communication with deaf service user.